Customer Success Specialist
Want to make the world a better place for small and medium businesses? We’re hiring. Let us know why you want to help grow small and medium businesses and what you like to do for fun.
Springbot is seeking a Customer Success Specialist to join one of the fastest growing and most innovative startups in Atlanta.
As a member of the Springbot Customer Success team, you turn customers into fans. Responsibilities include coaching customers on how to use the platform, strategizing on marketing and industry best practices, trouble-shooting issues, and fielding new feature ideas and requests. We provide our customers with superior support, and we educate them with the resources they need to accomplish their eCommerce goals.
In this position, you’ll have a ton of fun and be part of a company that truly values a positive team culture while encouraging professional development.
• Bachelor’s degree preferred
• 2+ years of experience in service role (ie. service coordinator, account management or similar role)
• Proficiency with MS Office and Salesforce.com (or other CRM application)
• An inquisitive problem-solver with excellent critical thinking skills and analytical expertise
• Experience in project management and process improvement
• Genuine interest in online or interactive marketing
• Excellent writing and communication skills (oral and written)
• A passionate, positive and hard-working attitude
• Focused on turning customers into fans
Why Join Springbot?
This position is based in Atlanta, right in the heart of Midtown Atlanta. We offer a base salary with a competitive bonus plan, ridiculously good benefits, and an extremely fun environment. We also work with some of the world’s most innovative companies like Facebook, Twitter, Hootsuite, MailChimp, AdRoll, Google, Amazon, TowerData, eBay and more.
We love what we do and we love where we work. We’re a true family of positive, self-starting, supportive people that stand by our values and encourage both personal and professional growth. Ready to join?
• We deliver on our promises
• We celebrate what makes us unique
• We grow customers into fans
• We live the journey as a team
Springbot works with leading brands to deliver an eCommerce marketing platform for online stores. Our Software as a Service offering integrates and makes simple the data, content and multi-channel marketing tools (social, online, mobile, email, online, etc.) merchants need to drive more traffic, conversions and overall revenue.