Springbot’s Frequently Asked Questions

When did Springbot start?

2012 is the year the Marketing Robotics magic began! While participating in a Georgia Tech business accelerator program called Flashpoint, Brooks Robinson and Joe Reger founded the company to help small and medium sized eCommerce stores solve the bewildering array of marketing tools and analytics as well as what action to take next to grow their business. Thanks to our recent Series B funding, our community of retailers can expect even greater eCommerce marketing capabilities from Springbot in the coming months!

What is a “Springbot”?

Springbot is an eCommerce marketing platform that brings all of your essential marketing tools into one dashboard and gives you insanely detailed analytics, marketing automation capabilities, and more.

If you see us refer to “the springbots,” we’re talking about our team of incredibly dedicated developers, account managers, eCommerce marketing experts, and others who are passionate about our customers. We’re working for our customers behind the scenes crunching numbers, sifting through the latest and greatest marketing technology, and providing actionable insights to help make the marketing actions you take even more powerful.  

How does Springbot help me market my store?

In addition to bringing all of your essential marketing channels (such as retargeting, email, and social) into one platform we give you the ability to automate and optimize your actions based on data-driven insights that are unique to our platform. We’ll show you what marketing is working and what you will want to refine through our revenue, conversion, product, channel, and ROI reports. All of this is designed to enhance the marketing actions you’re taking and guide you to better data-driven actions.

Can I list products on Amazon with Springbot?

Yes, Springbot is integrated with Amazon and enables stores to seamlessly sell direct-to-consumer alongside their Amazon stores. Stores can match their stock against the same products in the Amazon catalog, compare listings, set competitive prices and list those products for sale.

Can I send emails through Springbot?

Currently, Springbot integrates with both MailChimp and Constant Contact to provide advanced segmentation capabilities, analytics, and reporting features for your newsletter campaigns. Springbot also offers a suite of automated marketing emails, such as Abandoned Cart, First Purchase, Last Purchase and Winback, that work behind the scenes to promote sales.

What shopping carts does Springbot support?

Currently, Springbot is integrated with Magento, Magento 2, Shopify and BigCommerce.

How do I get started using Springbot?

It’s very simple to get started with Springbot. As part of your onboarding process with a dedicated Springbot Customer Success Manager, we ensure that all of your integrations (including your shopping cart, marketing tools and store data) are connected and working properly. Once you are up and running with Springbot, your account manager will to continue to guide your marketing efforts.

What is onboarding like?

At Springbot, you’ll have a dedicated account manager who will walk you through installing Springbot to your eCommerce store and integrating and marketing tools like Google Analytics, Facebook, and more. He or she will also offer best practices and advice on how to get the most from your Springbot account. We have a Customer Knowledge Base so you can quickly and conveniently find answers to common questions you may have! Your Springbot Customer Success Manager is dedicated to help you get the most out of our platform.

Do I have to sign a contract?

Springbot does not require a contract for our service and software so you are free to upgrade or cancel at any time. We do request that you provide a 30-day written cancellation notice and also please comply with our terms and conditions.

Is AdRoll included in the monthly subscription?

Yes, an AdRoll campaign is included with the Springbot subscription. You can select from either a web campaign or a social campaign to re-target your site visitors as they go to other websites, Facebook or Instagram.

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